Marion, Leslie and Patti (in homeowners policy div.) are always very helpful and knowledgeable. I am pleased with the answers i receive from my questions. If Marion is not available, Leslie and/or Patti pitch right in. All three follow up with telephone call or written replies. I’m very pleased with Sampson Insurance. p.s. I enjoy emails from Sampson Ins regarding financial info. Nice forum, easy to follow & read
Donald Gotz – Homeowner
I have been really impressed with the responsiveness and professionalism during the process. You may not know it but I live abroad and have a caretaker in the house. When I found out about the issue I felt pretty helpless about how to handle it. The caretaker, our contractor and the adjuster met, agreed on what was covered and what was not within a few hours, and the adjuster sent a final notice the next day. Within a week we received a check for the agreed amount to cover the work. He also asked us to let him know the final cost breakdown and he would review if additional funds were justified. It was a fast, professional, objective and fair process with very fast resolution and follow-up.
So while I am saddened by the issues at the house and need for repairs, the response by Sampson and Chubb was exceptional and very gratifying. You have earned a customer for life with the way you handled this situation and a customer who will proactively recommend you to friends.
Duxbury Homeowner (Anon.)
We have placed our coverage with Sampson Insurance for over 40 years… our next generation will be with them as well. I can sleep at night knowing I have the right protection.
Rocky Fabiano, Owner
Floral Designs by Fabiano
Sampson Insurance provides a high level, professional service, with a staff that is very knowledgeable, quick to respond and extremely capable of resolving a wide range of issues, their ability to search the market for a “best fit” insured is second to none.
Sampson Insurance is clearly focused on customer service. They are always friendly, helpful, knowledgeable and go the extra mile.
I’m in the business for the long haul. Judging from the service I guess, these folks are also.
Sampson has given us more than a decade of friendly and helpful service. They always go the extra mile. We have had experiences with many Agencies and Sampson is the best by far.
I have been with many Agencies over the years, yet have never been so pleased and felt so individually important a customer as I have with Sampson. Keep up the good work! You’re the best.
I think the personnel at the front desk are very helpful, kind and understanding in helping people out. It’s a pleasure to talk to them. They take time and explain to make you knowledgeable of things you should know. They are an asset to the company of Sampson Insurance. Thank you Sampson Insurance. Happy to be a customer.
Operating my business would be much easier if all my vendors were as thorough, conscientious and professional as Bruce, Craig and the entire staff at Sampson Insurance.
We have experienced an open “honest” insurance relationship with Sampson Insurance, which is unusual today. The owners and staff have saved us in time and insurance costs continually. They always have answers for us – ASAP > great company; well established.
Old Colony Mechanical
Service and efficiency is second to none. Questions and problems are addressed promptly and without fun fare. (A+)
Frank J. DeLeo, Jr.
Craig Thompson and Sampson Insurance are excellent. The most thorough, detailed and attentive service I have ever had.
Jeffrey F. Sagansky
Warren Hayes has represented our company at Sampson Insurance for about 15 years. He has guided us and worked with us through good times and bad, always patient and helpful, and to us, epitomizes the kind of personal relationship we insist on with the companies who provide services to us.
In recent years we have been as subject as anyone to rising insurance costs, partly due to fallout from the dot coms, and various corporate liability issues in the outside world. We have been unhappy with the bundling of some insurance services by the prime vendors, however Warren has looked out for our interests, and investigated all the alternatives before recommending a course of action. He has always been there for us, a friendly face and voice with the willingness to research and answer our questions.
Warren is why we remain at Sampson. We appreciate him, and appreciate the relationship!
David M. Tenebaum
I have worked with Members of the Sampson Team, starting with Warren Hayes for over 25 years. During that time, I have purchased auto, personal, professional and business insurance. The personnel have always guided me in designing policies that met my needs. They have also been there as our independent agent to assist in adjustments and claim processing.
William J. Gleason, O.D
Foresight Regulatory Strategies, Inc.
It’s a pleasure having our insurance broker that understands my needs. We had a large claim due to a fire and Warren Hayes pushed it through- no hassle.
Harry V. Keefe, Jr.
I have always received competent, prompt and courteous service. Keep up the good work!
Andre Realty Trust
When my mom entered a nursing home but wasn’t ready to sell her home, Maura Tower was able to place her homeowners insurance, through her persistence and diligence. We really appreciated the personal service and professional competence.
Maura Tower has handles every aspect of our insurance in a very friendly but professional manner. We highly recommend her to others needing insurance services. No one could do it better than Maura.
Tom & Mariel Camp
I have been a client for over ten years. The service keeps getting better each year. Maura Tower is the most accommodating and pleasant individual I have ever had the pleasure of dealing with.
On December 5, 2002 at 8:05am my car slid across Rte.95 in Ashland, Ma. and crashed into a guard rail. The whole highway was incased in black ice. I was towed to an auto towing lot at 8:45am, I called Mary O’Malley at Sampson Insurance who in turn called commerce Insurance Company at 9:40am, I had a case agent, a claim # and an independent adjuster by 10:00am, I had a rental car and a body shop to do the work.
The towing company room was loaded with other people in the same boat as I was in, none of them had been able to contact their insurance agents.
Thank you Sampson
Thank you Mary
Thank you Commerce
You are the very best
Mary O’Malley is my agent – and has been since 1986. She is extremely helpful and nice. I cannot imagine doing business with anyone else.
Dr. Sheila Shaw
Thank you for your great insurance services of many years for my mother, Anna Young.
My name is Ted McCarty – listed as Edward J. McCarty, III- and your helped me recently with a broken hot water heater that sent 52 gallons of water all throughout the basement of my house in Sharon, Mass.
I really owe you a great deal of thanks to Mike, because you made a difficult situation pretty easy and manageable. I recently received a check from your company to cover the cost to replace the damaged room.
Thanks to your help with that process, I’d like to look into changing my auto insurance to
Sampson as well. I am currently with Metropolitan Property and Casualty Ins. Co. and would like to have you compare your coverage.
I have my policy here with me today at work and would be happy to fax a copy to you at Sampson for review.
Thanks again Mike, Great work.
Mike Perrotta has been a pleasure to work with. He is prompt and attentive to our needs. We always find him helpful and very responsive .
Mary Anne Worrell
Minuteman Landscaping Service
Sampson Insurance Agency, especially Mike was most helpful in my case. He worked on my advocate with the Insurance Company and secured for me a settlement that exceeded my expectations. I will always remain a grateful customer as long as Sampson will have me and deeply appreciate their help in my time of need.
Thank you to Warren Hays, Mike Perrotta and staff at Sampson Insurance. You do it all! Friendly personal service, advocating with the underwriters for great rates, solving my ever changing needs for specialized insurance. You guys really set the bar high.
Dick & Grace Slinn
Marion Hunter has always gone the extra mile to make sure we had the right coverage at the best price. Thanks, Marion!
We had a problem with our liability ins. Carrier, Bruce worked out everything for us A.S.A.P. without this help we could have been out of business. We have been very happy with the service and the price. Our thanks to Sampson Insurance and there staff.
Mike and Ron Verrico
MIK-RON Fire Protection
I wish to say how impressed we are with the service at Sampson Insurance Agency. We have requested several insurance certificates being a new start up company and Sampson has always helped us in our time of need even staying late to make sure we meet our deadlines! We highly recommend them.
Naturally Me, Inc
Sampson’s dedication to maintaining a first class staff, staying current with the latest in technology, and knowing their products well, places them in the top echelon of agents in their community.
Kevin Meskell, Executive VP and Secretary
Quincy Mutual Insurance
The staff at Sampson Insurance Agency Inc has been a tremendous help to me, making sure that I’ve got the right coverage at home and in business at the best price.
Tammy was very helpful and put extra effort in giving us information. She was friendly and polite which are qualities that are hard to find when dealing with other agents.